Jay Hilwig
Product designer. Amazon, Microsoft, Nuance, and four startups — shaping solutions from anti-counterfeiting to AI-driven appraisals.
Highlights
Project: Customer touchpoints
Description: I enhanced Transparency's brand awareness by designing its integration into high-traffic pages on Amazon.
* For those products enrolled in the Transparency program.
Project: Customer self-serve workflows
Description: I automated account security processes for customers flagged for fraudulent activities.
Project: Guided Workflows (internal tools)
Description: I reduced false positives/negatives for customers under investigation by designing a UX that leverages ML to offer a more prescriptive SOP approach to fraud investigations.
* Based on random sampling conducted by expert auditors of fraud investigations.
Project: Guided Workflows (internal tools)
Description: I designed a UX that accelerates new CSA proficiency by integrating ML-driven suggestions into customer interactions.
Project: Aloft Toolkit
Description: Reimagined workflows through triangulated research (interviews, roundtables, surveys) and maintained the 'Sound UI' design system, streamlining development and boosting collaboration.
Paintings