Jay Hilwig

Marchel Duchamp Readymade

Product designer. Amazon, Microsoft, Nuance, and four startups — shaping solutions from anti-counterfeiting to AI-driven appraisals.




Highlights

Project: Customer touchpoints
Description: I enhanced Transparency's brand awareness by designing its integration into high-traffic pages on Amazon.
* For those products enrolled in the Transparency program.

Project: Customer self-serve workflows
Description: I automated account security processes for customers flagged for fraudulent activities.

Project: Guided Workflows (internal tools)
Description:
I reduced false positives/negatives for customers under investigation by designing a UX that leverages ML to offer a more prescriptive SOP approach to fraud investigations.
* Based on random sampling conducted by expert auditors of fraud investigations.

Project: Guided Workflows (internal tools)
Description: I designed a UX that accelerates new CSA proficiency by integrating ML-driven suggestions into customer interactions.

Project: Aloft Toolkit
Description: Reimagined workflows through triangulated research (interviews, roundtables, surveys) and maintained the 'Sound UI' design system, streamlining development and boosting collaboration.

Work
Amazon Transparency Led UX transformation to boost brand trust, driving 2% higher purchase rates and 6% fewer returns.
Aloft Appraisal Redesigned Aloft’s AI platform, cutting appraisal time from 2+ hours to 45–60 minutes.
MS HCI Capstone project Designed and developed an Ionic app for IDEO's Method Cards, bringing design tools to iOS and Android.
CV
Enterprise
Amazon
2014 - 2023
Nuance
2010 - 2013
Microsoft
2003 - 2006
Startup
Aloft Appraisal
2023 - 2024
Centri Tech.
2013 - 2014
Pyng.me
2013 - 2017
SNAPin
2006 - 2010
Education
ISU, MS HCI
Hartwick College logo
Hartwick, BFA
Patents
Microsoft Patent
Amazon Inventor




Paintings

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