Jay Hilwig

Building modern UX with AI, No Code, and thoughtful research ✨

News aggregator
A smart news hub that curates and summarizes content from 17 diverse sources, organized by political perspective. It uses AI to surface trends and highlight new streaming releases—your all-in-one morning stop for clean, focused news and entertainment.
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Tools

Art Marketplace

Buy and sell art securely using Bitcoin

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DeFi Art Marketplace Project
WIP: An educational pseudo-marketplace showcasing blockchain in commerce. Users can browse art, make purchases, manage escrow, leave reviews, and set prices—offering hands-on DeFi experience in a risk-free space.
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Tools

Shape of AI flashcards
Integrating AI into UX: A Pattern-Based Approach‍

Purchase rate: Increased by 2%*
Product returns: Decreased by 6%*
Repurchase rates & Scanning of Transparency codes: Projected growth^*

Project: Customer touchpoints
Description: I enhanced Transparency's brand awareness by designing its integration into high-traffic pages on Amazon.
* For those products enrolled in the Transparency program.

Resolution time for frozen accounts dropped from days to ~5 minutes with self-service.
False positives (good actors flagged as suspicious): Decreased 2%^*
False negatives (bad actors flagged as honest): Decreased 5%^*

Project: Customer self-serve workflows
Description: I automated account security processes for customers flagged for fraudulent activities.

Project: Guided Workflows (internal tools)
Description: I reduced false positives/negatives for customers under investigation by designing a UX that leverages ML to offer a more prescriptive SOP approach to fraud investigations.
* Based on random sampling conducted by expert auditors of fraud investigations.

Reduced the onboarding time for new customer service representatives from 8 weeks to just 2 weeks, significantly accelerating proficiency and productivity.

Project: Guided Workflows (internal tools)
Description: I designed a UX that accelerates new CSA proficiency by integrating ML-driven suggestions into customer interactions.

An AI-powered platform that reduced appraisal time from 2–4 hours to 45–60 minutes.

Project: Aloft Toolkit
Description: Reimagined workflows through triangulated research (interviews, roundtables, surveys) and maintained the 'Sound UI' design system, streamlining development and boosting collaboration.